Shipping policy

Shipping Policy

Last updated: July 23, 2026

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking once your order ships.

During high-demand periods (drops, sales, holidays), processing may take slightly longer. We'll communicate any delays via email.

Domestic Shipping (United States)

International Shipping

We ship worldwide. International orders typically arrive within 7–21 business days depending on destination and customs processing.

International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in your order total and are collected by your local customs authority.

Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking to update after you receive your shipping confirmation.

Lost or Stolen Packages

Astryx Threads is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your package, contact your local carrier first, then reach out to us at [xj.18ks@gmail.com].

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at [xj.18ks@gmail.com] — we can only make changes before the order ships.

Questions?

Contact us at [xj.18ks@gmail.com] and we'll get back to you within 2 business days.